Questions
Straight answers.
Do we need scanners or a label printer?
No. A phone camera reads QR codes and labels print on Avery sheets from any office printer. Dedicated scanners and a Zebra printer are an upgrade when volume justifies it.
Does Relay replace our TMS?
No. Relay plans and validates loads; your TMS keeps dispatch, billing and tracking. Relay reads one export from it and never writes back unless you connect it.
How does it handle freight that hasn't arrived yet?
Expected pallets are planned into reserved slots from the manifest. When one lands and measures differently, only its slot re-solves. Labels print before arrival; receiving tells the crew exactly which lane and position.
What if the solver's plan isn't how we'd do it?
Drag it. Every drop is validated live. Lock pallets in place and re-solve; the solver works around them. Your never-together rules and always-low rules are configured once so the plan looks like yours.
Does Relay do fleet management, GPS or hours of service?
No, deliberately. Relay tracks pallets, references trailers and names drivers. Telematics and your TMS connect as integrations, never as modules.
Where does our data live?
On AWS, isolated per customer with row-level security. Scan events and photos are append-only and retained for a minimum of three years, exportable on request.